Return & Refund Policy

At QatarGiftHub.com, customer satisfaction is our top priority. We aim to provide high-quality products and services. If you are not completely satisfied with your purchase, we are here to help.

Returns

• Eligibility for Return:

  • Items must be unused, in their original packaging, and in the same condition as received.
  • Returns must be requested within 7 days of receiving the product.
  • Customized or personalized gifts are non-returnable unless defective or damaged upon arrival.

• Return Process:

  • Contact our support team at info@QatarGiftHub.com with your order number and reason for return.
  • Once approved, you will receive instructions for returning the item.
  • The customer is responsible for return shipping costs unless the product is defective or incorrect.

Refunds

• Refund Eligibility:

  • Refunds are processed for returned items that meet our return criteria.
  • Refunds for defective or damaged items are issued after verification.

• Refund Method:

  • Refunds will be processed back to the original payment method.
  • Please allow 7-10 business days for the refund to reflect in your account.

Non-Returnable Items

• Customized and personalized gifts.
• Items marked as "Final Sale."

Exchanges

We only replace items if they are defective or damaged. For exchanges, contact our support team at info@QatarGiftHub.com.