Shipping policy

At QatarGiftHub.com, we are committed to providing you with a smooth and efficient shopping experience. Below are the details of our shipping policy:

1. Shipping Locations

We offer shipping to various locations within Qatar and internationally. Delivery options will be available at checkout based on your shipping address.

2. Processing Time

  • Orders are typically processed within 1-2 business days.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email with your order details once your order is processed.

3. Shipping Costs

  • Shipping costs will vary depending on the size, weight, and destination of your order.
  • The shipping cost will be calculated at checkout before you complete your purchase.
  • For promotional periods or special offers, shipping may be free or discounted.

4. Delivery Times

  • By Air Shipment: Estimated delivery time is 10-15 working days.
  • By Sea Shipment: Estimated delivery time is 45-60 working days.

While we aim to meet these estimated delivery times, they are not guaranteed, and shipping may be affected by factors such as weather conditions, customs processing, and carrier delays.

5. Shipping Methods

We use reliable delivery partners for all orders, including local and international couriers. Available shipping methods (air or sea) will be displayed at checkout based on the destination.

6. Order Tracking

Once your order is shipped, you will receive a tracking number by email, allowing you to track your order's status online.

7. Shipping Issues

If there are any issues with your shipment (e.g., damaged items, incorrect address, missing packages), please contact us within 7 days of receiving the order. We will work to resolve any shipping-related problems promptly.

  • For damaged or defective products, please contact us immediately with photos of the issue.
  • For incorrect or incomplete addresses, the customer is responsible for any additional shipping costs or delays.

8. International Orders

For international shipments, customs duties, taxes, and import fees may apply. These are the responsibility of the customer and will be calculated and paid directly to the relevant authorities.

9. Return Shipping

  • Customers are responsible for return shipping costs unless the product is defective or incorrect.
  • For more information on returns, please refer to our Return & Refund Policy.

10. Contact Us

If you have any questions about our shipping policy or need assistance with your order, please contact us:
Email: info@QatarGiftHub.com